1. Order Processing
Once you place an order with Florence Looks, our team works promptly to process and prepare your items for delivery. All orders are processed within [insert time frame, e.g., 1–2 business days]. You will receive a confirmation message once your order has been successfully processed and is ready for shipment.
2. Delivery Times
Delivery times vary depending on your location. Generally, orders are delivered within [insert time frame, e.g., 3–7 business days] after processing. Please note that delivery times may be affected by factors such as weather, holidays, or courier service delays.
3. Cash on Delivery
Florence Looks offers cash on delivery as the sole payment method for all orders. Payment for the items will be due at the time of delivery, and you can pay directly to the delivery agent.
4. Delivery Address
It is important that the shipping address you provide is accurate and complete to avoid delays in delivery. We are not responsible for delays or issues caused by incorrect address information.
5. Order Tracking
Once your order has been shipped, we will provide you with a tracking number (if applicable) so you can monitor the progress of your shipment. Tracking information will be sent to the email address or phone number provided during checkout.
6. Failed Delivery Attempts
If there is a failed delivery attempt due to an incorrect address or recipient unavailability, the courier will usually make an additional attempt. However, if a delivery fails more than once, the order may be returned to us, and we may contact you for further action. Additional shipping charges may apply in case of re-shipping.
7. Delivery Issues
If you encounter any issues with your delivery, such as missing or damaged items, please contact us.
8. Contact Us
If you have any questions or concerns regarding shipping, or if you need assistance with tracking your order, please contact us at [email protected].