1. Return Policy
At Florence Looks, we take great pride in the quality of our products. Due to the nature of the items we offer, we currently do not accept returns once an order has been successfully delivered. We recommend that you review the product details carefully before placing an order.
2. Refund Policy
As we only offer cash on delivery as a payment method, there are no refunds for payments made. In the event of product damage or an incorrect item being delivered, we will replace the item or resolve the issue as per our policies.
3. How to Report an Issue
If you encounter any issues with your order, such as receiving a damaged or incorrect product, please contact us within [insert time frame, e.g., 7 days] of receiving the item. Provide your order details and a description of the issue, and we will work to resolve it as quickly as possible.
4. Exchange Process
For damaged or incorrect items, we will arrange an exchange at no additional cost to you. Please ensure the item is in its original condition and packaging for an exchange to be processed.
5. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us at [email protected]. Our team will be happy to assist you.